Refund policy

30-Day Money-Back Guarantee & Refund Policy

At WistoCare, we want you to feel confident in your purchase. That is why every order is covered by our 30-day money-back guarantee.

1. 30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to decide whether WistoCare is right for you.

If you are not satisfied with your purchase for any reason, you may request a full refund within this 30-day period.

2. How to Request a Refund

To request a refund, contact our customer support team and include:

  • Your order number

  • The email address used at checkout

  • Your full name

Primary support email: wistocarehelp@gmail.com
Alternative email: ismaillisbir05@gmail.com

Our team will review your request and guide you through the next steps.

3. Refund Eligibility

To be eligible for a refund under this policy:

  • Your refund request must be submitted within 30 days of the delivery date.

  • You must provide your order number for verification.

  • Your purchase must have been made directly through our official website.

  • You must follow any reasonable instructions provided by our support team.

You are not required to provide a specific reason for your refund request.

A return may not always be required unless our customer support team specifically instructs you to send the product back. Please do not return any item without first contacting us and receiving instructions.

4. Refund Processing

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method within 1 to 2 business days.

Although we process approved refunds promptly, your bank, card provider, or payment processor may require additional time for the funds to appear in your account.

Refund processing times after issuance are outside WistoCare’s control.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please include:

  • Your order number

  • A clear description of the issue

  • Clear photos or videos showing the damaged, defective, or incorrect item

  • A photo of the shipping packaging when applicable

Contact us at:

Primary support email: wistocarehelp@gmail.com
Alternative email: ismaillisbir05@gmail.com

After reviewing the issue, we may provide an appropriate resolution, including a replacement or refund.

6. Order Cancellations

If you wish to cancel or change your order, contact us as soon as possible after placing it.

Since orders may be processed and prepared for shipment within 24 hours, we cannot guarantee that a cancellation or modification request can be completed after processing has begun.

If your order has already been shipped, it can no longer be canceled. However, you may still submit a refund request under our 30-day money-back guarantee after receiving the order.

7. Original Payment Method

Approved refunds will normally be issued only to the original payment method used to place the order.

We are unable to issue refunds to a different card, bank account, or payment method.

8. Shipping Charges

Original shipping charges, expedited shipping fees, and other delivery-related charges may be non-refundable unless the order arrived damaged, defective, or incorrect due to an error on our part.

Any applicable deductions will be explained before the refund is finalized.

9. Contact Us

For questions about refunds, damaged products, replacements, or order cancellations, contact us at:

Primary support email: wistocarehelp@gmail.com
Alternative email: ismaillisbir05@gmail.com

Please include your order number whenever possible so we can assist you more quickly.